If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
The biggest mistake businesses make is advertising before they have become well known.
If you look deep inside trust, you'll find truth.
Failure is an event, not a person. Think of failure as 'it' and not 'me'.
One of the most powerful aspects of service - being different. What is WOW? WOW! is great service! WOW! separates the EXTRAordinary from the ordinary. WOW! Separates the strong from the weak. WOW! separates the sincere from the insincere. WOW! separates the pro's from the con's. WOW! separates the yes's from the no's. WOW! is the full measure of your personal power, and the way you use it. WOW! is doing what others can't (or won't). WOW! is what you do for others in an exceptional way. WOW! is the ticket to success. Your ticket. Are you WOW?
Prepare to win, or lose to someone who is.
People will try to rain on your parade because they have no parade of their own.
Ask for the sale when the mood is right. The worst possible place is in the prospects' office. Best place is a business breakfast, lunch or dinner. Next best is your office. Next best is a trade show. Ask early, and ask often.
People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
The deeper your belief, the deeper your pockets.
A person who seems to have all of the answers, usually isn't listening.
The most killer questions in sales: "Mr. Jones, when I say (insert your product, your company, or anything you want an opinion about here) what one word comes to mind?" This is the most powerful question because it not only gives you top of mind awareness (the customer "hot button"), it also tells you their attitude towards it.
Most people will not do the hard work it takes to make success easy. Don't be like most people.
Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
You can't trust others unless you trust yourself.
If you don't think you can do it, who will? You control the most important tool in success, your mind.
Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
Testimonials are the BEST way to beat down the price objection and win the sale.
Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
Some people serve with pride - because they 'want to' do and be their best; other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
All things being equal, people want to do business with their friends.
Good things come to those who have patience and take consistent, persistent actions toward what they want.
Trust is not spoken, Trust is a feeling.
Master the web and you will master your universe - and your (on-line) bank account.
Positive mental attitude is determined by you. Not others.
Great salespeople are relationship builders who provide value and help their customers win.
Your team will get stronger when you begin to build yourself. Teams are made up of individuals who work together . . . and get their own job done. What are you doing to be sure that your job is being done perfectly?
If you believe in your company. If you believe in your product. If you believe in yourself. Then you can march to success.
The secret to climbing up is to put your heart into your work.
Your job is to meet the right people and read the right books.
Asking, "How much is it?" is THE BIGGEST buying signal. Telling me, "Your price is too high." is THE SECOND BIGGEST buying signal
Customers will want to talk to you if they believe you can solve their problems.
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
Trust is not an important element; it is THE important element in any LONG TERM success with anyone or any company.
There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
Take action every day - some small dose at a time.
My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.
People don't like to be sold, but they love to buy!
Customer satisfaction is worthless. Customer loyalty is priceless.
Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
If you find common subjects or interests with a prospect, you can establish a business friendship. Ask about a diploma or picture. Your prospect will be glad to talk about what he/she just did or likes to do. Try to captivate him or her in intelligent conversation with engaging questions about their interests. It's obviously better if you're versed in the subject, because that's where rapport is established. Get the prospect to talk about their passions and what makes them happy.
Courage is a self-inflicted quality that gains momentum every time you try it.
If all it takes is an angry stranger to ruin your day, what are you going to do if something really serious happens? Why give someone else control of your life like that?
How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
Listening is the hard part. Listening is the important part. The hot button is in the prospect's response.
Trust is not a request, Trust is earned.
Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
Differentiate with value or die with price.
To be a great leader of people - inspire them to follow you, not your rules.
It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
The secret to sucessful customer service starts with YES!
Memorable customer service can only take place in a human-to-human situation.
Satisfied customers are apathetic. Loyal customers will be your advocate.
A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
Everything you need to know about a customer has been written by them or about them. And it lives on the Internet. All you have to do is uncover it. And use it.
I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.
People who to back and chastise themselves, or second guess themselves, for making a wrong decision or a weak decision continues to set themselves up for failure in future decisions simply because they don't trust themselves.
Writing is a key differentiator. I've used it for 14 years. Writing will not just lead to differentiation. Writing is the credibility you need to create buyer confidence
Your character holds the key to your trustworthiness.
The reason you have to say "Trust me" is that you haven't earned it and are forced to ask for it - BAD MOVE.
Invest time, don't spend it.
Random acts of kindness and the desire to do the best job possible lead to trust.
What is a positive attitude? The simple definition is the way you dedicate yourself to the way you think. Interestingly, it's also the definition of a negative attitude.
Before you can get what you want, you have to know what you want,and make a game plan to get it
Make everyday as productive as the day before you go on vacation.
Bankrupsy stays on your record for 7-10yrs. That gives you an idea how long it takes to rebuild trust.
If you think that I'm nuts, you may be right. But I'm a nut with a positive attitude, baby!
The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.
Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.
People don't want to be sold! People want to buy!
If you're not convinced, how can you convince others?
Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.
Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
You don't earn loyalty in a day. You earn loyalty day-by-day.
People aren't afraid of failure, they just don't know how to succeed. We are each responsible for our own success (or failure). Winning at what you do is no exception. To ensure a win, you must take a proactive approach. Prevention of failure is an important part of that process.
You don't get great at selling in a day. You get great at selling day by day.
Change is not a four letter word...but often your reaction to it is!
Use your CRM to retain customers.
When you love life, life will love you back.
It ain't the rain, the snow, the boss, the competition, the spouse, the money, the car, the job, or the kids - it's you! And it always has been.
If you want to be the best salesperson, first you must be the best person.
Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you.
Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
Sell yourself before you try to sell your company or your product.
The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.
In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
Next time someone tells you 'never,' remember that means 'not for at least one hour.'
Quality performance starts with a positive attitude.
Value the relationship more than making your quota.
Take more chances than you dare. You'll make more sales than you expect. That's the formula.
There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.
Once you discover what your attitude is, or isn't, you'll have a starting point and an understanding of how to move forward.
If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.
Price is not a consideration when a personal relationship exists.
Sales is survival, the best-prepared are most likely to survive.
Great people have great values and great ethics.
Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
The only way to achieve your desires and dreams is to ACT ON THEM. The greater you trust in yourself, your beliefs, and your thoughts, the more action you will take.
You can't be a winner if you're a whiner...wiener.
Create a story of WOW that will be retold.
If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
The key in mastering any kind of sales is switching statements about you and how great you are and what you do, to statements about them, and how great they are and how they will produce more and profit more from ownership of your product or service.
Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
Ignore people who tell you 'you can't' or try to discourage you.
It seems to me that it's actually harder to invent excuses than it is to get a sale.
Don't dwell on the problem; concentrate on the solution.
Failure is not about insecurity. It's about lack of execution.
Go to humorous events at comedy clubs and watch laughable movies.
Persuasion occurs when trust and confidence meet belief, risk tolerance, and safety.
The reason Trust is requested is because the person seeking Trust realizes that Trust is the key to Yes.
The best way to learn how to become trustworthy is to study other trustworthy people.
Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
Several national tests have revealed the following startling statistics about why salespeople fail...15% Improper training both product and sales skills. 20% Poor verbal and written communication skills. 15% Poor or problematic boss or management. 50% Attitude.
The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
What is the image you have of yourself?
Friendly makes sales - and friendly generates repeat business.
It's your thoughts behind the words you speak that create your attitude.
If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.
Becoming well known (at least among your prospects & connections) is the most valuable element in the connection process.
The key is not to call the decision maker. The key is to have the decision maker call you.
The more a prospective customer clicks on you and your stuff, the easier it is for them to make a buying decision in your favor.
In sales, it's not what you say; it's how they perceive what you say.
